Contact us
For ITR filing queries, payment matters, product feedback, or grievance redressal, email is the fastest channel. We respond within one business day during business hours; statutory grievances follow the timelines published below.
The single intake address for ITR filing queries, payment matters, refund requests, grievance redressal, child-data notifications, and personal-data- breach reports. Automated notifications come from noreply@elevatefinance.co and are not monitored; please do not reply to those.
Phone
+91 92781 56337Available during business hours. For faster response and an audit trail of the interaction, email is preferred.
Registered postal address
ElevateFinance
Pune, Maharashtra 411058
India
Sole proprietor: Priyesh Mishra. Registered as a Micro Enterprise under the Udyam Registration framework, Ministry of Micro, Small and Medium Enterprises, Government of India.
Business hours
Monday to Saturday, 10:00 to 18:00 IST.
Closed on Sundays and on public holidays notified by the Government of India.
Statutory channels and intake tokens
The same email address handles every category. Including the literal token in the subject line activates the corresponding response timeline.
[Grievance]Grievance redressal under DPDP Act 2023 and the IT Rules 2021
acknowledged within 48 hours; written substantive response within 15 calendar days.
[Breach]Personal-data breach notification by an external researcher or partner
acknowledged immediately on receipt; the Company files the corresponding notification with the Data Protection Board of India and CERT-In within statutory timelines.
[Refund]Refund request under the Refund Policy
acknowledged within 48 hours; decision communicated within 5 business days.
[Dispute]Dispute notice under Section 18 of the Terms
thirty-day pre-arbitration good-faith period commences on receipt.
[Child Data]Inadvertent processing of personal data of a child below 18
data deleted within 30 days; written confirmation issued.
[Security]Responsible security disclosure of a vulnerability or weakness
acknowledged within 24 hours; status update at 7-day intervals; coordinated disclosure once a fix is shipped.
Our Privacy Policy, our Terms and Conditions, and our Refund Policy together describe the rights, obligations, and timelines that govern every interaction through the channels above. The Company is the Data Fiduciary in respect of personal data processed through the Service and the registered intermediary for the purposes of the Information Technology Act 2000.